This policy applies to all visitors to our website and customers who have subscribed to the services we offer (“you” and “your”).
2. Purpose of this policy
We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we
collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that
person (“personal information”). Personal information:
Certain information collected on registration (see below); and
optional information that you voluntarily provide to us (see below).
information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public
environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the
information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to
protection under this policy.
3. Acceptance of terms
You must accept all the terms of this policy when you register for any of our services. If you do not agree with anything in this policy, then you
may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or
do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted,
and agreed to be bound by all its terms.
We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website
or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of
a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
5.1 On registration. Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information.
This personal information will include:
Name, surname, company name, company registration number, VAT number
Postal address, email address, telephone number, postal code
Unique user ID, password
5.2 Collection on use. In order to provide the Services to you, you will be asked to provide us with additional information on a voluntary basis
such as (“Service information”).
5.3 Optional details. You may also provide additional information on a voluntary basis (“optional information”). This includes content or
product that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to
surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.
5.4 Collection from browser. We automatically receive and record Internet usage information on our hosting company’s server logs from your
browser, such as your internet protocol address (“IP Address”), browsing habits, click patterns, version of software installed, system type,
the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on
sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place
personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that
collects URL information may log some personal information.
5.5 Cookies. When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters)
to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and
persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on
subsequent visits to our website. We use information gathered by cookies to improve the website.
5.6 Web beacons. Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to
count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web
beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile
anonymous information about our website.
5.7 Purpose for collection. We may use any service information and optional information provided by you for such purposes as indicated to
you at the time you agree to provide such optional information. We may use your usage information for the purposes described in 5.4 and
5.5 above and to:
remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
monitor website usage metrics such as total number of visitors and pages accessed; and
track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
6. Consent to collection
We will obtain your consent to collect personal information:
In accordance with applicable law; and
At the time you provide us with any registration information and optional information.
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7.1 Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may
also send you primarily promotional messages. You can choose to opt-out of promotional messages.
Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing,
technology services). Our contracts dictate that these service providers only use your information in connection with the services they
perform for us and not for their own benefit;
Credit bureaus to report account information, as permitted by law;
Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you
utilise the Services to receive payments and you meet their criteria);
8.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as
required of by law or governmental audit.
8.3 Law enforcement. We may disclose personal information if required:
by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public;
to prevent violation of our terms of service.
8.4 No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy
8.5 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the
personal information to advertisers or business partners.
8.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may
assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the
website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal
8.7 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
9. Security of personal information
We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we
authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
10. Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in
clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any
personal information that we hold on you by accessing your account online or by emailing us or phoning us. Please note that in order to better
protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or
making any corrections to your personal information.
11. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfill the purposes mentioned in clause 5.7, unless:
retention of the record is required or authorised by law; or
you have consented to the retention of the record.
During the period of retention, we will continue to abide our non disclosure obligations and will not share or sell your personal information.
12. Transfers of personal information outside South Africa
We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers
located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South
Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information
may be less stringent.
13. Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third party